Richard Jordan
Address: 2 Wallace Avenue, Torquay, Devon, TQ2 7HD
Professional Profile
With 25 years of industry experience in both Web Design and IT Support,
my robust technical skill set enables me to effectively research, troubleshoot, resolve, and
proactively prevent a diverse array of hardware/software IT issues including Cyber Security
threats faced by individuals, businesses, and Webmasters.
I am seeking a stimulating and challenging IT position that enables me to broaden my skill set,
preferably working for a company who encourages learning, offers an exciting career path, and
where I collaborate with other talented individuals who share my passion for technology.
Key Skills
● Great communication with clients, showing patience and understanding with the ability to
explain technical terminology in a jargon-free way
● Able to research problems, find the best or fastest solution and implement fixes quickly
● First-hand experience with common issues that can cause an IT system or website to fail
● Good understanding of all major operating systems, system services, computer and
network hardware, industry standards, protocols and widely used software
● Passionate about IT and always keen to develop and learn new skills.
● Well organised with a common sense and logical or creative approach to any task
● Flexible with my working hours, keen to help out when needed, easy to get along with
● The trusted computer specialist, supporting friends and family with their IT problems
Employment History
Switch - IT Support & Refresh Creations - Web Designer - over 8 years
June 2015 - present
In my current role, a typical day involves constructing and managing clients' websites, while also
ensuring their smooth operation through software and security updates. Additionally, I diligently
address any problems that may arise and efficiently handle resource management along with
optimising performance. Find out more - www.refreshcreations.co.uk
When required I also provide technical support for customers either in store or remotely which
typically involves diagnosing and fixing hardware and software issues.
Find out more - www.switchsw.com
Handcoded - Owner & Web Designer - 7 years
March 2008 - June 2015
Utilising my in-depth understanding of the intricacies of E-commerce platforms, I became
well-versed in designing and developing websites that seamlessly integrate product catalogues,
secure payment gateways, shipping calculations, stock control and intuitive user interfaces.
Producing cost effective, easy to use websites with a checkout process designed for maximum
conversions, delivering ingenious solutions to drive sales and elevate the overall customer
experience. With a keen eye for detail and a commitment to staying updated on the latest trends
and technologies in E-commerce. Tailoring websites to suit the unique needs of businesses,
while ensuring system reliability and optimal performance.
Education
I have predominantly pursued a self-taught approach to learning, finding that hands-on
experience yields the best results for me. Online resources have been my primary learning
tools, as they offer up-to-date information without the high costs associated with traditional
textbooks that quickly become outdated.
To enhance my existing knowledge I am currently pursuing IT certifications from reputable
providers like CompTIA. Additionally, as an advocate of open source software I maintain a
virtualised Linux home lab environment where I can experiment, explore various technologies
and perform general System Administration tasks. I utilise resources such as blogs, forums,
Reddit, and tech channels on YouTube to stay informed about latest developments.
My enthusiasm for learning recently led me to complete a digital forensics course through the
Open University. Since then, I have been actively experimenting with industry tools and
diligently following regulatory procedures to compile case files for pretend legal trials.
Certifications
CompTIA A+ - passed January 2023
CompTIA Network+ - passed June 2023
CompTIA IT Operations Specialist - passed June 2023
CompTIA Security+ - exam booked and revising
CompTIA Linux+ - exam purchased and studying
ISC2 Certified in Cyber Security - passed April 2023
For more, please visit - https://www.credly.com/users/richard-jordan-uk/badges
References are available on request.
